Our Questions Page

Production Time

We are a "made-to-order" business our turn around time is 3-5 days and ship schedule.



 Your items may come from different shippers and at different times. If you order multi-items some might ship via a major carrier and can arrive at different times. 

You agree that we are not responsible for your items once they leave our shop; however, we will assist you to file a claim with the carrier. 

Pick Ups

Yes, We do allow for pick-ups but there is no price difference in the prices of you request a pickup or ship. Please schedule your pickup on this page.

You (the Customer) understand that you may schedule an appointment to pick up your item(s) in a boxed condition and assembly is required.

You further understand if you fail to pick up your item(s) at the scheduled time and/or after a seven (7) calendar day hold, you will be issued a refund minus an administrative fee of $50.00.

If you schedule a second pick up and fail to keep this second scheduled pickup date, you will be issued a refund minus an administrative fee of $50.00 immediately and your order will be canceled and the item(s) will be returned to stock.

You will not hold Picwood USA LLC, its associates, sales staff, owners liable if you have an accident or injury at the pickup property or damage to your vehicle or trailer upon entry to the pickup property.

Strict Policies

 It is unfortunate that we have to have some very strict policies, as we have been taken advantage of by some clients and vendors. Therefore, we have to follow all policies we create to avoid this..

Our Partnership

 We're looking for a few good retail vendors to expand their outdoor line of products to include Picwood USA items. If you know of a retail store or own on and would like to have our products in your store, just email us on our contact page..


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