Look for us at the SPRING INTO WINGS Art & Craft Show May 5 & 6 @ the Wings Event Ctr

Our Questions Page

Production Time

We are a "made-to-order" business and sometimes we fall behind our 7 day order to ship schedule. Some products in our peak season time can run 10 days behind schedule. 


SHIPPED ORDERS: You agree that we are not responsible for your items once they leave our shop; however, we will assist you to file a claim with UPS 

Pick Ups

YES,  Upon completing your order in our shopping cart, and if you selected "Pick Up" your order we will then call you to schedule your appointment. 

One YEAR Guarantee

 We offer for 1 (one) year guarantee on faulty lumber or workmanship from our shop. 


(We use the shipping address on the order form and save you order form for one year.)

This company guarantee is only good on our wooden outdoor items that are not stained or painted, or stained. Our 1-year guarantee starts from the date of order and ends one year later from the date of order. 

This guaranteed does not cover cracks, dents, knots, warping, or customer misuse, over limit weight, breakage from misuse, wear and tear, left outside, misuse of any other kind including but not limited to misuse of assembly. 

We will replace the piece that would be covered under this guarantee and not the whole product. 

This guarantee is voided if customer paints, stains or polyurethanes the product. 

We are not responsible for carrier damage. Please make sure you check your item for damage from the carrier. We will help you file a claim with your shipping carrier but we are not responsible for damages once your item leaves our wood shop.

Military Discounts


From One Veteran to Another, THANK YOU for your service!

Picwood USA offers a Military Discounts to Veterans, active, and retired military members of all branches of Service. 

Police Officers, and Firefighter also are given this discount. The person must call us to get the discount code and answer some questions. Just call for your service discount 844-802-1599

Picwood USA Photo Product Contest

Just send us your FINISHED (painted, stained) in scenery or not of your Picwood USA LLC Outdoor Living product to admin@picwoodusa.com and if we use your photo in our promotional material, on our website, you WIN.. We will be picking THREE photos to use in our advertising campaign this year (2018). Winners will be announced throughout the year as we use the photo. No Cash value, restaurant gift cards of our choice, Cannot be used with any offers from Picwood USA. Must be of Picwood USA product, and subject to clarification with previous ordering form information. Gift Cards will be sent to the person listed on the order form.Photo submitter must provide, name, date of purchase, and release the rights to the photo for our use. 


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