Our ONE (1) Year Guarantee

 THIS ONE YEAR GUARANTEE ONLY COVERS ITEMS SOLD VIA PICWOOD USA WEBSITE

 to the direct customer and not from second party vendors/retailers.


We offer for 1 (one) year guarantee on faulty lumber or workmanship from our shop. 


THIS WARRANTY IS AUTOMATICALLY ON FILE FOR ONE YEAR 

(We use the shipping address on the order form and save you order form for one year.)


1) This company guarantee is only good on our wooden outdoor items that are not stained or painted, or stained. Our 1-year guarantee starts from the date of order and ends one year later from the date of order. 


2) This guaranteed does not cover:

     cracks,

     dents,

     knots,

    warping, 

    customer misuse, 

    over limit weight, 

    breakage from misuse,

    wear and tear, 

    left outside, 

    misuse of any other kind including but not limited to misuse of assembly. 


3) We do not cover shipping, customer is responsible for all shipping fees to and from Picwood USA... 


We will replace the piece that would be covered under this guarantee and not the whole product. 


4) This guarantee is voided if customer paints, stains or polyurethanes the product. 


5) We are not responsible for carrier damage. Please make sure you check your item for damage from the carrier. We will help you file a claim with your shipping carrier but we are not responsible for damages once your item leaves our wood shop.

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